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John the owner, told me he would purchase my wheelchair lift after husband passed. It was not very old and the cost was a lot, it was the platform elevator lift, and stairs with deck. After months of back and forth setting up times for him to come to my home and him never showing up he finally sent a person to pick up entire unit and he was going to pay me as with a check from John. The man came, looked at unit and said all it needed was a fuse, took unit but didn't have a check so John said he would send me check. I have called, texted, left messages repeatedly and everytime John says yup he would send check. It has been over 8 months nothing from him and now he will not return my calls. I have been very patient and this whole ordeal has been very sad. I loss my husband and this man said he would help me but he lied. I would never do business with him and I will be contacting BB and Yelp.
My husband, on his own, purchased a scooter in 2010; the experience was excellent with purchase of products and assistance. I phoned on Mon, June 24, 2013, the store from Houston, TX and spoke with Aaron, son of the owner, who was eager to assist with the purchase of another scooter and delivery to a rehab facility for my husband. He said the scooter would be delivered by Wed/Thurs of that week all charged up and ready to go. The scooter never arrived as scheduled. In the interim my husband was scheduled to transfer to an ALF in the area and I was advised by the Director of Marketing that a scooter was not allowed. I attempted to cancel the order with Aaron twice, the second time I called he was busy with a customer and the young lady took the message to be passed on to him. No scooter was delivered and no response from Aaron. I called again to follow up and spoke with Aaron. He advised that he never received the detailed message I left for him and would cancel the special order scooter but would not credit back the entire amount. I would be charged a 20% restocking fee which was posted in the store and on the website. I was not on the website and did not go into the store; I phoned the number I got from the sticker on the old scooter. We went back and forth and the discussion began to get somewhat ugly. I advised him that I would be forced to go to my bank to receive the full credit and he threatened to withhold ALL OF THE MONEY, NO CREDIT AT ALL, if I did that. I became frightened and backed down. I accepted the partial refund and requested an invoice showing the issues discussed. I never received an invoice and I waited until I received a partial credit shown on my bank statement on line. I contacted my bank and told them my story and how frightened I was to report the incident and file a claim. The bank was very supportive and filed a claim believing that the entire matter was handled very poorly and I should have received full credit for an item never ordered and never received. I am 66 yrs old, my husband is 67 and afflicted with ALS now living in an ALF. It is unconscionable to mislead, threaten, and take advantage of those who are vulnerable and require assistance. I was threatened by a young man who obviously has no idea how to manage his business or the customers he has.
This company has less than stellar business practices. We purchased a charger for my husband's scooter and was assured by the salesman that it would work for his scooter and was told if it didn't work we could return it. It didn't work and when we tried to return it they advised him that he could only get store credit, something not mentioned at the time of the sale. Of course they were willing to apply the credit to the purchase of a new scooter, along with a trade-in of his old scooter.... Well, I guess they need the $133.00 worse than we do because we'd rather pay more at a different store than deal with dishonest people. Also, they do not keep dependable hours. We've been to the store two times, during business hours, in the past week and found them closed. BUYER BEWARE!
I did business with American Mobility for several years with no problem. In 2014 I went in to purchase new scooter batteries. I am disabled, so I called from the parking lot to have someone get the batteries, which are very heavy. A man I'd never seen came out 10 minutes later and asked what I was doing there. I explained. No one had been given the message. The guy was rude and belligerent for no reason, and lied about the circumstances of the store. I will never go back.
Interested in either purchasing or renting a quality lift chair, I had a wonderful phone conversation yesterday with Jennifer, the owner of American Mobility Inc. in Sarasota, Fl. She couldn't have been more helpful or informative. Jennifer was very patient with my barrage of questions, and laid out some very feasable options for my wife and I to consider. My general impression is that this a store and a person that I would be very comfortable doing business with, a company that will go the extra mile to make sure that their customers are completly satisfied. After talking with Jennifer, I can safely say that this is the company we will be doing business with. Don N Rochester Hills, Michigan