About Best Care Senior Living at Winter Haven
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I met Lesley the Activities Director at Best Care when she reached out to the community asking for books to expand the facilities library. Since then I have tried to help out whenever possible. The most recent idea Lesley had for the residents was Trunk or Treat...The residents seemed to really enjoy it. She truly only wants the best for her residents.
let’s talk about this place and how they refuse to assist an elderly low-income veteran. They won’t fill out paperwork to help apply for other benefits for his assisted living there. Without proper actions with their assistance, they are now serving an eviction notice. His VA pension is waiting on a waiver process to fix his income. We asked for itemized copies of all his paperwork and how funds are being processed, but the administration employee refused to provide this service. We also asked the owner's number to call them, but they declined. Don’t send your loved ones there when they aren’t willing to help.
My sister and I toured this facility and 3 others for our dad . Best care had the best prices , the nicest building , and the most caring staff by far . My dad has now been here for 3 months , and we all absolutely love it !
Lack of corporate response in consideration to their contractual agreement of a refund for a dementia patient who has since passed away. Payment of $2600 per month made religiously for over a year and now the facility owes a refund and its been months of excuses, the checks in the mail, the checks here and there, etc, etc, etc. No call from a corporate excutive to resolve this matter. Interesting.
If you want a wonderful place for your love one this is the place the manager is just wonderful she is the best manager I have came across since my husband has been in a Alf there aren’t words to describe how wonderful she is and the staff is amazing and caring with your love one I feel very blessed to have my Gordon there