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My mother receives daycare services through Comfort Keepers. The caregiver assigned to my mother is very caring and got adapted to my mother’s care needs very quickly. The communication with the office staff is great. Additionally, the agency was able to assign a great caregiver that is bilingual in English and Spanish, which was one of my requirements.
I have Comfort Keepers for my aunt and i really like the person assigned to her. She is kind and thorough and seems to want to be sure my aunt is satisfied with her efforts. I don’t know how much of what we pay goes to the aide who comes to the house, but I wish it was more. The aides are the face of the company, and if they are not paid well they certainly should be.
As a Home Health Aide, for Comfort Keepers in Highlands County Florida, I have the honor to work for an agency that genuinely cares about the well being of their clients and caregivers!
Comfort keepers have provided us such peace of mind allowing our father to remain independent. Scheduling has always been so accommodating and we couldn’t have hand picked his care giver better.
Heather, Intake Coordinator came out to our home for the initial intake. She was very nice and professional. She had to send a pic of Lift we use to transfer my disabled husband to get approval for caregiver to use. After speaking to office staff, she was told it was approved for use by caregiver. She proceeded to complete intake and got our bank information for payment. Heather completed her intake and left and I want to emphasize, she did her job to the best of her ability! About an hour and a half later, she called and stated the manager (a higher up) told her that I, the wife, would have to help operate the lift because it has a sling! It is NOT a hoyer, but they consider it as one because it has a sling. So, their policy is a two person assist. I am disabled, as they were made aware of on first initial call to them. After the whole waste of everybody's time and after giving out our personal financial information, they said they could not accommodate us with a caregiver under these circumstances, totally disgraceful and disgusting how we were treated! After speaking with Heather, I asked to speak to the agency manager and was put on hold, as no one ever picked up. Apparently, too cowardly to speak to me after what they did!! I would definitely NOT recommend using Comfort Keepers. They provided NO comfort to us!!!