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Family Extended Care of Winter Haven would like to say thank you to Home Instead for their prompt response to an emergent need our community had for a new resident. The service they provided was excellent and we look forward to working with them in the future.
Home Instead has been there for our mother and our family. They are quick to answer your calls and they listen to your needs. We have a wonderful caregiver, Wendy who is like family. We appreciate the Home Instead Team for keeping our mother safe and well cared for!
We had Home Instead services for my mother for the last year and a half of her life. Their care enabled my mother to continue to live at home -- something that meant the world to her, and to us. When I initially contacted them, Ana talked me through my thousand questions, patiently explaining and re-explaining things until I was comfortable. They met me at my mother's house upon her discharge from a rehab facility and were kind, efficient, and helpful. They were also flexible, increasing or decreasing hours depending on my mother's health and needs over the 18 months. No place is perfect, but when there was a problem, they were quick to address it and to take responsibility and correct the situation immediately. That impressed me. One caregiver (Patty) was especially attentive, treating my mother like she would her own mom. We are very thankful for Home Instead! They were a blessing!!
I cannot say enough about the staff at Home Instead. Upon first contact with Home Instead, I was directed to Ana. From my first conversation with Ana, I knew right away that I was going to choose Home Instead for my mother's home care. She gave me so much time to break down the different services offered in great detail. She was kind, understanding and endearing. Ana worked with the rehabilitation center to ensure that my mother's discharge and transition home was a smooth one. I did not have to follow up as she took care of everything. On the day my mother was discharged from rehab, Ana and the home attendant, Peggy met my mom at her home. Ana ensured my mother that she would get the care that she needed, and she did. Peggy has been just wonderful caring for mom. In fact, my mother will miss Peggy, as she has grown very fond of her. I should add that I was able to secure these services from out of state due to the efficiency of the Home Instead staff. I would not hesitate to recommend Home Instead to anyone. Thank you for all that you have done to get my mom back to where she is now ready to be independent once again. Leonard Pasquale
Home Instead provided care for my mother for several years. I found the staff to be professional and caring, often going above and beyond to provide great service to my mom. They were flexible for last minute requests and provided great communication regarding appointments and any concerns with my mother’s condition. Living a couple of hours away, I couldn’t always be there to check on her and take her to appointments. For me it was great peace of mind knowing someone reliable was there to assist her.