Thank you Home Instead Lakeland for being there every step of the way during mom's dementia decline and her husband's need for extra help and support in order to keep mom at home. Brenda was an amazing caregiver for both of them the last two years. We had an emergency situation recently when mom's husband went to the hospital. Home Instead covered every shift until my sister and I could get there to take care of mom. Each caregiver during this difficult time for mom was outstanding. Thank you Teresa for managing the caregivers and promptly answering my questions and schedule change requests. Thank you Kari (owner) for always just being a phone call away for us. This team of healthcare professionals went above and beyond in their care for mom and her husband. While we no longer need their services, I would highly recommend them to others looking for dependable and compassionate care in their home.
I first utilized Home Instead to help my mother and father with medication compliance and some light housekeeping. After my dad passed away, I have continued to utilize their services for my mom. It has been almost five years now and I cannot say enough about the staff at Home Instead. They are very responsive to all of our requests and work closely with me, my sister and private caregiver to meet the needs of my mother. They are very attentive to detail and hold each employee accountable for the care they provide. I recommend them to my friends who are trying to arrange care for their loves ones.
Long before I came to work at Home Instead, I knew their reputation in the community. In ministry, I watched caregivers care for countless members of the congregation with loving compassion. While serving as an advocate for seniors throughout Lakeland I helped older adults connect to resources to help them age in place while retaining their dignity and independence. Home Instead was one of the companies that impressed me with their business practices and community outreach. Now I see first hand the commitment the owner, office staff and caregivers have to provide the best care possible. Kari, Jackie, Heather, Jen, Meredith, Teresa and Angela go the extra mile everyday because to them quality home care is personal.
Home Instead care team are lifesavers for the entire family. Don't wait too long to get the help you need with your loved one. The staff is trained to deal with all types of people and they care very much. I have peace of mind knowing I don't have to spend every moment with my husband because the caretakers know what to do. I'm grateful for their service and so happy I retained the best help available.
The caregivers at this location of Home Instead are stellar. We became so close to them and they took great care of our Mother. But when it came time to give Mom more help with administering her medicine, management failed beyond expectations. If it’s not your policy to help with medications, then just admit and face the facts that clients will have to move on. When searching for another care company, I found out how we were GROSSLY overcharged for services. In addition, the owner called Hospice care we were under, the Home Instead employees that were working for us and the new care company we hired threatening them all. We had to deal with that fallout at a time when we were already dealing with an upsetting transition. Great caregivers! Ugly management.
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