Medi-HealthCare

401 Bartow Rd, Lakeland, FL 33801, USA

About Medi-HealthCare

3.3 / 5

from reviews

Is this your business?

    Kari Dawn
    -
    June 18, 2021

    Wow. Can’t believe you would take money from the elderly. Don’t use this company you are just a dollar sign to them.

    Reddragon 1158
    -
    March 13, 2021

    The lady there was great.told what I needed and found it for a good price.Thanks from a happy customer.

    James Ventor
    -
    March 19, 2021

    Awesome folks. They have everything that you could possibly need.

    Brandie Humphrey
    -
    June 18, 2021

    I had no issues with this place in the beginning. The receptionist was always nice, and they worked with me to help try to find my grandfather a scooter while he is in rehab recovering from surgery. We tried the best we could to find the right fit for him over the phone sight unseen since he isn't able to leave the rehab to come test it out. I paid for 3 month in advance. When the scooter arrived on Friday the rehab had to put the scooter into another room over the weekend until therapy came back Monday to help fit him and show him how to use it. On Monday they tried to get him into the scooter and said that it didn't fit him. So I called medi health and told them to see what could be done. I called several times trying to speak with a salesmen and never got a return call. Eventually ( same week) I requested that the scooter just be picked up and that I would like to discuss a refund. I was completely fine with them keeping a month of the rent and the delivery fee for the trouble even though he never even got to use it. I never got a return call. I called back today and spoke to the owner. He was very rude and stated several times that I signed a contract ( not a contract it's a credit card authorization form) and that he would not be giving me a refund. He also basically called us liars and said that he's fit several people bigger than my grandfather in the same scooter.. I will admit that I did not keep my cool and stay professional either but this was very upsetting. Why would I lie about this? Why would I just call and order a scooter for 3 months just to lie about him not fitting in it and try to return it. The owner has no compassion for his elderly customers. Almost $800 for a scooter my grandfather couldn't use and they got back and are able to rent right back out again. I understand your business is rental but if someone isn't able to use your product and returns it immediately I think even a partial refund is fair. Offering store credit after being rude and basically calling me a liar...I don't want store credit. Why would I want to do business with you again??? If you are shopping here for your elderly family member. Beware. All you are is a dollar sign to them. They don't care.

    L Riddell
    -
    June 18, 2021

    Zero Stars. My elderly father is in a rehab for a leg injury that required surgery. A scooter was ordered for him through Medi-Health and was paid ahead by 3 months. Upon arrival to the facility, the scooter was too small to accommodate him. A family member tried to return the scooter (unused) and be refunded for 2 months. She told Medi-Health to keep a months rent for the trouble. The owner stepped in and refused to refund the money. He was extremely unprofessional and screamed at my family member. I'm pretty appalled by the behavior and would certainly NOT recommend this company for your loved one. Elder care supply is not the place for an explosive temper. If denied I can supply everything he screamed into the phone.

    Medi-HealthCare

    Our Address

    401 Bartow Rd, Lakeland, FL 33801, USA

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