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We had a great experience getting our wheelchair van. Dustin is over the top amazing!! He is so thorough and honest, walking you through every detail and scenerio to make sure you are getting exactly what you need. He is so genuine and you can tell he truly cares about what he does and the people he works with. It's already so daunting dealing with a disability and having to think about things you never thought you would need to consider. Dustin and the Mobility store made it that much easier knowing they had our back. Couldn't recommend higher!!!!!
My mother recently purchased a lift for her van from Dustin. She was told the lift could handle up to 500lbs as my father is hospital bed ridden/hover round 100% after having a below the knee amputation. The first time trying the lift, it didn’t work. My mother thought maybe his hover round weighed too much so we bought a wheelchair that he could scoot from his bed into. Tried the lift again … still didn’t work. My father weighs around 260. My mother who also recently had a quadruple bypass and is about to have one of her kidneys removed, made her way back to Lakeland only to be told, they never said it would lift his chair AND him. I am sorry, WHAT?! That was the ENTIRE reason my mother went to this business. They are refusing to fix the lift but has offered to have her trade in the van she has to finance one of theirs. That’s a big frickin negative! Stay far away. I will be submitting to the BBB as well as notifying everyone I possibly can. This business is a fraud.
We just purchased our first conversion van! John and his staff were amazing! Fiar and honest people. Very happy with our purchase and we will be returning customers for any future mobility needs
I bought my first wheelchair van Dustin went above and beyond for me and made it a comfortable experience I will be making my next Van purchase here
I stopped in to have my scooter lift looked at fully expecting to have to make an appointment. But luck would have it the guys were able to look at it right then. They fixed my problem and were very polite and conscientious. They test drove my car twice to make sure there were no further issues. I was very happy and it was not an arm and a leg! Very happy and I will use them in tne future should I need anything.