Very Poor Customer Service. I would give 0 stars if I could. Dustin, the store manager, who has no business dealing with people has been beyond rude and has hung up on my wife and blindly transfer is to John's voicemail as we never get any calls back from him. My mother purchased a scooter for my father from this store in July 2022 and he subsequently passed away four months later. . My 73 year old mother returned this scooter as they have a buy back program. That's was November 2022. Since then this store has sold the scooter in March of 2023. My mom was owed $1000. Dustin has been telling my mother that John (the owner) writes checks from home one a month, which sounds like hog wash if you ask me. But we have been patient and after 3 months, John has FAILED to issue my mom her money. We have been asking for fairness but just cant seem to get anywhere. I wouldn't recommend this company to anyone of need of reliable service and honesty. We are in the process of recovering our due funds now by legal action. It's sad that it has to go this far. Spend your money elsewhere.
Very Poor Customer Service. I would give 0 stars also. I too am a witness and advocate of Ms. Walker. As a lawful Advocacy Advisor, my client, Ms. Walker was not presented with a full cheque after her scooter was sold. She is the equitable title holder and as she is the Surety for the principal, she has the right to subrogation. My company called on behalf of Ms. Walker and once her name was mentioned they kept sending the call to Johns voicemail. We are in the process of recovering during our discovery of their books. Spend your money elsewhere
We had a great experience getting our wheelchair van. Dustin is over the top amazing!! He is so thorough and honest, walking you through every detail and scenerio to make sure you are getting exactly what you need. He is so genuine and you can tell he truly cares about what he does and the people he works with. It's already so daunting dealing with a disability and having to think about things you never thought you would need to consider. Dustin and the Mobility store made it that much easier knowing they had our back. Couldn't recommend higher!!!!!
My mother recently purchased a lift for her van from Dustin. She was told the lift could handle up to 500lbs as my father is hospital bed ridden/hover round 100% after having a below the knee amputation. The first time trying the lift, it didn’t work. My mother thought maybe his hover round weighed too much so we bought a wheelchair that he could scoot from his bed into. Tried the lift again … still didn’t work. My father weighs around 260. My mother who also recently had a quadruple bypass and is about to have one of her kidneys removed, made her way back to Lakeland only to be told, they never said it would lift his chair AND him. I am sorry, WHAT?! That was the ENTIRE reason my mother went to this business. They are refusing to fix the lift but has offered to have her trade in the van she has to finance one of theirs. That’s a big frickin negative! Stay far away. I will be submitting to the BBB as well as notifying everyone I possibly can. This business is a fraud.
We just purchased our first conversion van! John and his staff were amazing! Fiar and honest people. Very happy with our purchase and we will be returning customers for any future mobility needs
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