We have had this bed for almost 16 months. We have experienced what many others have and that is a sagging area feeling like you are laying in a ditch. It’s terrible and yes we have rotated and the mattress is supported very well. Customer service is terrible refuse to do anything. Their warranty covers zero. DO NOT buy. I paid 1500 hundred dollars for a bed that didn’t last two years and the company does not stand behind. My last bed from Denver Mattress lasted 20 years and cost 500 dollars. Truly Winkbed should be sued for refusal to stand behind their product they claim to have a Lifetime warranty on. We are throwing away their junk mattress and going to try a Purple
The box was in bad shape at the top. See pics. I haven't unrolled the mattress yet, but will this wk. It doesn't look like there's any damage, but I'll know once the bed inflates. Any damage should be to the shipper. Thx.
Our Wink bed is amazing. My husband is a stomach sleeper and I’m a back/side sleeper. Hubby is 5’8” 165 lbs and I’m 5’6” 135 pounds. We purchased the Luxury Firm and it’s perfect. The pillow top is so soft and hugs just enough while we don’t sink into the bed. I’ve gotten the best sleep in years… why did we wait so long?! We are planning to replace all beds with a Wink because they are good for all types of sleepers. Thank you!!
This review is for the platform we bought with our mattress. After about a year it started to fail. Recently it basically fell apart. On inspection the engineering is clearly inferior. The brackets came apart because the screws tore away from the frame, and so couldn't support the mattress. I wrote to Wink and have not heard back. Do not expect their products to work long-term.
Excellent customer service, delivery was on time. We’ve tried the luxury firm mattress and the soft mattress. We feel only a slight difference between the two mattresses. My wife and I feel both mattresses are far too firm for us to have a comfortable night of sleep. We wake up with aches and pains. I wish we could find a mattress from WinkBeds that suits our needs because the customer service truly is top notch! If they make a more plush mattress in the future we will definitely give them another try!
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