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We have had this bed for almost 16 months. We have experienced what many others have and that is a sagging area feeling like you are laying in a ditch. It’s terrible and yes we have rotated and the mattress is supported very well. Customer service is terrible refuse to do anything. Their warranty covers zero. DO NOT buy. I paid 1500 hundred dollars for a bed that didn’t last two years and the company does not stand behind. My last bed from Denver Mattress lasted 20 years and cost 500 dollars. Truly Winkbed should be sued for refusal to stand behind their product they claim to have a Lifetime warranty on. We are throwing away their junk mattress and going to try a Purple
The worst bed I’ve ever had, first 6 months great, last 3 months hell. Total of 9 months. Bed is sunk frame broke, horrible $2100 wasted. Wait on delivery as we speak for my Sleep Number P6 to get here today can’t wait to get this junk out of my house. Only thing is good for is a dog bed.
If this is about the delivery, not good. When I opened my front door I saw what's in the photos below, not great. However if it's for the bed the luxury firm is about a 6 or 6 1/2 on the firmness scale. The edge support is outstanding. The cooling on the mattress is a little better than average. And the overall quality of the manufacturing is very good. I'd highly recommend WinkBeds upgrades their delivery box design, beyond that I'm happy.
The box was in bad shape at the top. See pics. I haven't unrolled the mattress yet, but will this wk. It doesn't look like there's any damage, but I'll know once the bed inflates. Any damage should be to the shipper. Thx.
Bed came before expected so that was good. Box looked like it had the worst trip of its life, I received it open and all ripped apart. Mattress is okay comfort wise (it’s been a few days and it’s still under test), materials and fabric feels cheap, you can totally feel the springs trying to come out on the side of the bed, definitely not worth $1500